FAQs

Need support? Check out our FAQs, but if you can’t find the answers you’re looking for, please do reach us and we will be happy to assist.

Getting Started

CheerWrap is a digital gifting platform that allows consumers to send, store and redeem e-gift cards using their mobile devices. It’s fun, easy and convenient!

CheerWrap is currently created for iPhone. You can download the app from the Apple Store. In the meantime, we are also exploring to make it available for Android and web based users. Bear with us while we explore our options to make it even better for you!

Our app is free to download and all you need to pay for is the value of the gift card.

You may send an e-gift card to a friend even if you are overseas, as long as the person redeeming the gift card is based in Singapore.

Purchase and Redemption

You can purchase your e-gift card via the iPhone CheerWrap app.

Check out how here.

All purchases made through CheerWrap are final. CheerWraps are non-refundable and non-returnable, unless in the case of system errors or a non-functioning Gift Card, we may, at our sole discretion, refund you the Gift Card purchase amount or replace it with an alternative Gift Card with an equal value.

It should be instant. You will also receive an e-mail confirmation once your order goes through. Please notify us immediately at info@cheerwrap.com if you do not receive your order confirmation.

The recipient will receive their e-gift card via e-mail or a web-link, if they don't have the app installed on their phones.

If the recipient already has the app installed on their phones, a notification will be sent to them to retrieve their gift in their digital wallet.

Upon gift card validation, you will be notified via e-mail that the gift you sent has been redeemed.

Simply show your e-gift card to the participating merchant on your smart phone so they can scan the barcode on your mobile or key in a 4-digit pin to validate your gift.

Not necessary! You can access the e-gift card via the email and web-link you received. Present it to the merchant and they'll take care of the redemption. It's that easy.

All CheerWrap e-gift card cards are nett, inclusive of GST and any miscellaneous charges.

Depending on the merchants' Terms & Conditions, validity of CheerWrap vouchers generally last for 6 months, unless otherwise stated. All gift cards are not redeemable upon expiry.

Safety and Security

Absolutely. We use highly secured platforms to protect your data. Do refer to our Privacy Policies for more information.

We always recommend that you set up a safe password for CheerWrap and that you log out upon usage. If you’ve logged in using Facebook, you should change your Facebook log in information immediately to prevent misuse. Alternatively, please contact us at info@cheerwrap.com so we can temporarily disable your account to avoid any unauthorised charges.

Rewards and Promotions

CheerBucks is our Loyalty Points Program that rewards CheerWrap users with every gift purchase, which may be used to redeem for future e-gift card purchases.

Score 1 CheerBuck for every $1 spent with your registered CheerWrap account.

There will be other ways to earn CheerBucks through future promotions, so do follow us to keep up to date!

At the checkout page, select CheerBucks as your mode of payment. If you are purchasing a card that is higher than CheerBucks redemption levels as above stated, you can apply any payment option to complete the check out process.

All CheerBucks points automatically expire 6 months after each calendar year from when they were earned.

For example, CheerBucks earned on March 5th, 2015 will expire on June 30, 2016.

When redeeming, 250 CheerBucks are worth $5 to spend on our gifts.

Please note that you must be signed in and can only redeem points in blocks of 250 CheerBucks.

For example:

The total checkout value is $50 (worth 2,500 CheerBucks)

a. If a CheerWrapper has 2600 CheerBucks, he/she can apply the CheerBucks earned to the order and will have a remaining of 100 CheerBucks after placing this order.

b. If a CheerWrapper has 1,900 CheerBucks, he/she can only apply the 1,750 CheerBucks to the order and will have a remaining 750 CheerBucks and have to pay $15 by credit card or PayPal.